All orders must be RESERVED WITH FULL PAYMENT at the time the order is placed. Your Payment is non-refundable under any circumstances, unless I need to cancel for any reason. If Aly’s Custom Confections needs to cancel your order, we will refund any fees paid.

Please be on time to collect your order. You have a 15-minute window to pick up your order. Unfortunately, we cannot guarantee that we will remain at the pick up location outside your collection window. Therefore, a fee of $30 will be applied every fifteen minutes beyond your collection window. Late fees must be paid to collect your order.

If you cannot make your scheduled collection time, please call to reschedule. If you do not call to reschedule your collection time and are late, a late fee will be applicable. If you are early, you must wait until the agreed-upon time to collect your order.

Upon visual inspection of your order and its departure from the premises, you or your designee approve the cake's visual appearance, waiving any rights to a refund based on the product's style, design, or visual appearance(s). A signature is required at collection, confirming that you have received your order in good condition and as specified. aly’s custom confections will not accept liability for any damage sustained to any product(s) once it has been collected and signed for.

Deliveries incur an additional fee: $10 within a 5 mile radius of brielle, NJ and $0.75 per mile for each additional mile.

Aly’s Custom Confections is not responsible for any delay or inability to deliver based on accidents, natural disasters, transportation issues, inclement weather, illness, death, labor troubles, delay of supplies, disputes, strikes, or any other circumstance beyond our control.

In the case of an unavoidable situation, such as a car accident or poor road conditions during delivery, Aly’s Custom Confections cannot be held liable for more than the cost of the order.

Aly’s Custom Confections is not responsible for bodily injury or consequential damage which may result from services.

Please be aware that while your order may not be made with nuts or a nut product, it will have been prepared in a kitchen where nut products may be used in other cakes and fillings. We cannot guarantee that your product(s) will be free from all nut traces. All products may contain, or come into contact with, soy, wheat, dairy, nuts, natural dyes, artificial dyes, artificial flavorings, sugar, artificial sweeteners, artificial color, and other allergens not listed. It is your responsibility to inform your guests of this allergy information. Aly’s Custom Confections will not be held liable for any allergic reaction resulting from the consumption of any products.

Heat and humidity can adversely affect our product(s). In warmer months, it is advised that our product(s) be kept in an air-conditioned area or, at the very least, a cool area. It is strongly suggested that the product(s) being collected by the customer are transported in an air-conditioned vehicle. Aly’s Custom Confections is in no way responsible for any damage that may occur due to weather conditions.

Aly’s Custom Confections reserves the right to use all photographs of the products for advertising purposes without compensation to you.